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Lead Scribe/Quality Coach
A lead scribe works as a medical scribe as well as leads a team of medical scribes. Through this role, we groom capable scribes to become a manager and teach various aspects of human resource policies, team management, leave policies, etc. A quality coach is responsible to identify service quality gaps, handle performance improvement management, compile grading data by tracking and reporting on performance improvement status and progress, identify and resolve obstacles, collaborate with implementation/account managers as well as operations.